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Government Car Despatch Agency

Volume 408: debated on Thursday 3 July 2003

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The Minister for the Cabinet Office and Chancellor of the Duchy of Lancaster
(Mr. Douglas Alexander)

I have set the Government Car and Despatch Agency the following key performance targets for 2003/4.


To achieve break even on an accruals basis.


To demonstrate continued improvement in value for money by maintaining increases in charges to customers at a level no greater than the Retail Price Index.

Quality of Service

To maintain the Customer Satisfaction index score at 86, within reported statistical confidence levels.


To convert to alternative and congestion charge exempt fuels 75 per cent. of the cars purchased in the year and capable of such conversion.
To reduce the average carbon dioxide exhaust emission from the Government Car Service fleet by 2 per cent. against the benchmark established at the end of March 2003.