The Agency was originally launched as the Disposal Sales Agency in October 1994 and was re-launched in November 2000, as the Disposal Services Agency. The Agency provides a total disposal solution by acting as a broker and adding value through expert advice across the public sector. The Agency operates very much in line with the Government's aim of more joined-up delivery. The Chief Executive of the Agency has been set the following key targets for the financial year 2003–04:
To achieve a disposal sales gross cash receipt of £20 million from sales of surplus Government owned equipment and stores. This figure reflects the expected surplus equipment disposal programme.
To meet the key performance indicators as agreed in the Customer Supplier Agreement (CSA) with the Defence Logistic Organisation (DLO).
To ensure that the Agency is at the standard or above the standard of the Public Sector Benchmarking Report for overall customer satisfaction.
To secure £360K sales per person employed for commercial sales activities.