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Eds/Accenture Computer Systems

Volume 409: debated on Friday 18 July 2003

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To ask the Chancellor of the Exchequer how many (a) system failures, (b) faults and (c) downtime incidents there were on (i) the EDS supplied computer systems and (ii) the Accenture supplied computer systems in his Department and its agencies in each month since 1 April 2002. [125632]

[holding answer 14 July 2003]: The Inland Revenue and Valuation Office Agency are the only Treasury Departments and agencies that have IT services provided by EDS or Accenture.The following table shows the extent of systems failures, faults and downtime incidents attributable to EDS against contractual performance measures from 1 April 2002 to 31 March 2003.

MonthNumber of systems failuresNumber of faultsNumber of downtime incidents
April 20020613
May 2002041
June 20020310
July 2002020
August 2002020
September 2002031
October 2002050
November 2002040
December 2002050
January 2003062
February 2003054
March 2003064


Overall average availability of the EDS systems has been 99.78 per cent, against an agreed average service level target of 98.7 per cent.

For the period from 1 April 2002 to 31 March 2003 the NIRS2 service provided by Accenture was contracted to be available for a total of 5,082 hours. During that period there was a total of 17.7 hours of system unavailability. This equated to three incidents—classified as either service failure or downtime incidents attributable to Accenture—where the weekly service level target was not met. Overall average availability of the NIRS2 system has been 99.6 per cent, against an agreed service level target of 98 per cent. The two smaller systems supported by Accenture, Employers Index and Debt Management System, have achieved their respective service level targets for system availability since April 2002.