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Income Support

Volume 447: debated on Monday 5 June 2006

To ask the Secretary of State for Work and Pensions what information he collates on the accuracy of income support calculations. (69276)

The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie:

The Secretary of State has asked me to reply to your question asking what information he collates on the accuracy of Income Support calculations. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

Jobcentre Plus carries out accuracy checks on Income Support calculations at national and at local site level.

Data is collected nationally to measure progress towards our benefit delivery target. This target supports Jobcentre Plus in delivering our key business processes efficiently, accurately and to agreed standards. Performance is measured in five key Jobcentre Plus processes, including the accurate processing of Income Support claims. We currently have a target of 90 per cent accuracy. The latest performance figure for Income Support accuracy to the end of March 2006 is 89.39 per cent. Full claims checks of a sample of cases are made by a specialist external team 3 times a year.

Data is also collected internally at a local level. The data collected includes random accuracy checks of staff work, with 100 per cent accuracy checks of the work of new staff after they have been trained. An accuracy database has been designed for the simple and accurate recording of the checks detailing any errors found.

I hope this is helpful.