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NHS Direct

Volume 447: debated on Monday 12 June 2006

To ask the Secretary of State for Health (1) if NHS Direct will give priority to employing disabled nurses when deciding who should be made redundant; (76354)

(2) what external efficiency targets have not been met by NHS Direct in (a) Scunthorpe and (b) Chester;

(3) pursuant to the consultation document on the future of NHS Direct, how the NHS Direct site in (a) York and (b) Southport was assessed as being expensive to maintain from an information and communications technology infrastructure perspective;

(4) against which Department of Trade and Industry contact centres NHS Direct contact centres have been compared; and what the most recent user satisfaction rating of each was;

(5) what complaints NHS Direct has received from staff about the quality of accommodation.

This information is not centrally held. It may be available from the Chairman of NHS Direct Special Health Authority.