The Department has published detailed guidance for authorities carrying out the Best Value user satisfaction surveys on a dedicated website established for the purpose of administering the surveys.
The website, www.survey.bvpi.gov.uk, serves as a single portal for authorities undertaking the surveys, hosting all materials required and enabling the upload of the data. The Department has been working very closely with the Audit Commission to provide the necessary support to local authorities undertaking the surveys. The Commission is administering the website and providing a helpdesk and the Department is running a series of seminars to field questions on the Best Value surveys.
The website and guidance went live in March 2006 and all authorities were contacted to ensure that they were aware of the publication. All local authorities have either registered on the website or are in communication with the Audit Commission about the surveys; a statement about the availability of the guidance is therefore felt to be unnecessary.