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Estate Agents

Volume 447: debated on Friday 16 June 2006

To ask the Secretary of State for Trade and Industry what progress has been made with his plans for further regulation of estate agents. (77791)

The Government are putting in place arrangements that will secure redress for consumers when they have legitimate complaints against estate agents. My officials are in discussion with the ombudsman for estate agents about approving a redress scheme under the Housing Act 2004 for complaints in respect of home information packs. The Government intend to extend the right of redress to cover all relevant complaints against estate agents throughout the UK at the first legislative opportunity. The Government also intend to introduce other measures to improve the regulation of estate agents that were recommended by the Office of Fair Trading.