As of 31 May 2006 1,069 Dell printers have been supplied to Members of the House. Between 1 June 2005 to 31 May 2006, 48 warranty calls have been made to Dell. This is equal to one call for every 22 printers.
By comparison during the period 1 August 2004 to 31 July 2005, 287 warranty calls were made relating to the 1,363 HP printers being used by Members. This is equal to one call for every 4.7 printers.
The majority of calls in both cases relate to the multifunction printers which are more complex and therefore more likely to develop a fault. Direct comparison of the warranty call ratios is not straightforward since the HP equipment in the sample is older than the Dell equipment and therefore would be expected to generate a higher number of warranty calls.
When equipment is first installed the overall number of calls received to the service desk does increase as issues with initial set-up and queries about the operation of the new equipment are handled. Accurate records as to the number of calls relating to this area are not available.
There is an issue associated with the new Dell printers relating to the operation of the second printer tray when working it in conjunction with certain applications. This is being investigated by both the supplier of the application and by Dell.