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Elderly Care (Staff Protocol)

Volume 448: debated on Tuesday 4 July 2006

To ask the Secretary of State for Health what her policy is on the use of first names by nursing staff when addressing elderly patients; and whether any instructions have been issued on this matter. (81972)

We have set up a dignity in care initiative to ensure all older people are treated with dignity when using health and social care services. In 2003, we published the Essence of Care benchmarking tool, which contains guidance on respecting a patient's personal boundaries, including agreeing the name by which the patient wishes to be addressed.