The Serving Personnel Continuous Attitude Survey (CAS) is a management information tool that is used to assess and monitor the attitudes of serving officers and soldiers over time. Its findings inform the development of service personnel strategy and policies. In the ninth Serving Personnel (SP9) survey, which was distributed in September 2005, question 66 was removed and replaced with question 39c, an open-ended question which asks “If within the last 12 months you have suffered unfair treatment, discrimination, harassment and/or bullying and you have chosen not to complain please explain why?”. The analysis of open-ended questions is complex and not contained in the Technical Annex of the CAS Report, which is placed in the Library of the House.
The analysis of question 39c is summarised as follows. It gives the number of comments made as well as a more detailed breakdown of the negative comments, which are used to identify areas for improvement. Overall, a total of 90 officers and 252 soldiers commented, which equates to 8 per cent. and 16 per cent. respectively of those who responded to the questionnaire.
Number and type of comments made by respondents:
Type of comment Number Percentage Number Percentage Negative 102 78 243 70 Neutral 7 5 14 4 Positive 22 17 90 26 Total 131 347
Breakdown of negative comments made by category:
Category Officers Soldiers 1. Stigma attached to complaining 8 13 2. Pressure not to complain 3 7 3. Fear of further victimisation/bad reaction from person responsible for unfair treatment 4 22 4. Would have made the situation worse 7 26 5. Do not know/did not know what to do 3 10 6. Pointless—nothing changes 22 54 7. Did not feel the need to/could not be bothered to complain 18 21 8. Part of Army life 5 7 9. Lack of trust in the system 2 25 10. Leaving soon or moving jobs (respondent or person responsible for unfair treatment) 0 7 11. Currently being dealt with 2 1 12. Effect on career prospects 7 14 13. Dealt with in-house/informal complaint made 0 1 14. Not suffered any unfair treatment 0 0 15. General comments about unfair treatment suffered/suffering (no mention of complaint) 18 33 16. Other (any comments that do not fit the above categories) 3 2