HMRC has a service standard which aims to deal with 80 per cent. of postal contact within 15 working days of receipt and 95 per cent. within 40 working days, against which the Department achieved cumulative results in 2005-06 of 79.2 per cent. and 91.7 per cent. respectively. Results for 2006-07 are not yet available.
The average number of HM Revenue and Customs staff employed in collecting taxes in 2005-06 was 93,574.
HM Revenue and Customs estimate for 2006-07 anticipates the cost of collecting taxes in that financial year to be £4,122 million.
The number of staff involved in collected taxes and the associated costs for 5, 10 and 20 years ago can be obtained from the annual reports of HM Customs and Excise and HM Inland Revenue for the financial years 1985-86, 1995-96 and 2000-01. These publications— Command Documents 9831, 5, 230, 3427, 3446, 5304 and 5309—can be obtained from the Library of the House.