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Office for Legal Complaints

Volume 448: debated on Tuesday 11 July 2006

To ask the Minister of State, Department for Constitutional Affairs if she will make a statement on the proposed Office for Legal Complaints. (83874)

One of the main proposals in the draft Legal Services Bill which was published by the Government on 24 May is to set up an independent Office for Legal Complaints (OLC). The OLC, which will replace the various complaints services run by the different legal professional bodies, will deal with consumer complaints about legal service providers who are regulated by bodies or organisations that are authorised by the proposed new oversight regulator, the Legal Services Board (LSB). Where things go wrong, the OLC will be empowered to order appropriate redress to consumers.