[holding answer 23 May 2006]: The Ethnic Minority Outreach (EMO) programme is delivered by private or voluntary and community sector providers on behalf of Jobcentre Plus. It is not, therefore, possible to assess the merits of Jobcentre Plus-led ethnic minority outreach activities in Liverpool, or elsewhere. We have, however, evaluated the programme nationally to assess the merits of voluntary/community sector-led EMO. These included:
success in engaging with ethnic minorities who otherwise may make little use of mainstream Jobcentre Plus services and in helping them into employment;
close links with the ethnic minority communities they are attempting to help;
specialist knowledge of the employment issues faced by people from ethnic minorities.
a highly personalised service and intense level of support;
working in ways which respected cultural sensitivities; and
provision available in the places where ethnic minority communities lived and socialised and in non-threatening and user-friendly venues.