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Appointments Booking System

Volume 449: debated on Wednesday 19 July 2006

To ask the Secretary of State for the Home Department to what extent the Appointments Booking System software has been modified to prevent counter officers by-passing the normal process; whether override audit trails are maintained and checked; and if he will make a statement. (73712)

I am advised that the Appointments Booking System software was upgraded on 6 April. The software has been specifically designed to prevent staff from overriding the system without management approval. An audit trail is maintained and is checked on a daily basis.