To ask the Secretary of State for the Home Department to what extent the Appointments Booking System software has been modified to prevent counter officers by-passing the normal process; whether override audit trails are maintained and checked; and if he will make a statement. (73712)

I am advised that the Appointments Booking System software was upgraded on 6 April. The software has been specifically designed to prevent staff from overriding the system without management approval. An audit trail is maintained and is checked on a daily basis.