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Armed Forces Salaries

Volume 449: debated on Monday 24 July 2006

22. To ask the Secretary of State for Defence how many complaints his Department has received about the administration of salaries of British armed forces personnel paid through the joint personnel administration system. (87206)

The initial roll out of joint personnel administration for pay and a wide range of other administrative services has been to the Royal Air Force only, and formal complaints about aspects of the system have been received in the form of 19 items of ministerial correspondence, and some 236 complaints via the internal complaints procedure of the Armed Forces Personnel Administration Agency. None has been received under the formal Royal Air Force redress of complaints procedure. However, the errors have reduced from 1,100 in May to 485 in June.