Skip to main content

Community Legal Service Direct

Volume 450: debated on Tuesday 10 October 2006

To ask the Minister of State, Department for Constitutional Affairs what assessment she has made of the adequacy of the proportion of cases brought to the attention of community legal service direct which are referred on by advisers. (92023)

Onward referral is a matter for the judgment of these advisers who receive full training and guidance on exercising it.

To ask the Minister of State, Department for Constitutional Affairs what plans she is making for the implementation of assessments in relation to community legal service direct. (92024)

The current contracts held between the Legal Services Commission (LSC) and community legal service direct specialist advisers terminate on 31 March 2007. The LSC is currently tendering for replacement contracts. One requirement of these revised contracts is that providers must achieve the Commission’s preferred supplier status. This is subject to an assessment of advice provision, by the Institute of Advanced Legal Studies (an independent organisation), resulting in a rating of category one (excellence) or two (competence plus).

To ask the Minister of State, Department for Constitutional Affairs how many complaints have been lodged in relation to Community Legal Service Direct over the last 12 months. (92025)

The number of complaints about Community Legal Service Direct, recorded by the Legal Services Commission over the last 12 months, is 24. This is comprised of six complaints about the website, eight about the directory, nine about the telephone service and one about printed materials.

To ask the Minister of State, Department for Constitutional Affairs what qualifications are required for telephone advisers to work for Community Legal Services Direct. (92022)

The Legal Services Commission’s contracts with Community Legal Service (CLS) Direct providers do not specify the qualifications that advisers must hold. CLS Direct supervisors must meet the Specialist Quality Mark standard for the category of law relevant to their post.