Skip to main content

Family Helpline

Volume 450: debated on Wednesday 11 October 2006

To ask the Chancellor of the Exchequer what costs have been incurred in each year in operating the Treasury’s family helpline; and how many calls it received in each of the last 12 months for which information is available. (87461)

The Family Solutions Helpline (FLS) was introduced in 2003 for three years only and will not be continued after December 2006 when the contract ends.

The FLS formed a part of the Treasury’s work-life-balance policy supporting all employees especially those with childcare and elder care responsibilities. The helpline is administered by an external company and provides confidential advice. Information relating to the costs of the FLS is commercially confidential.

The FLS received 19 calls in 2003-04, five calls in 2005 and has not received any calls up to June 2006.