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Jobcentre Plus

Volume 450: debated on Monday 16 October 2006

To ask the Secretary of State for Work and Pensions if he will make a statement on the recruitment of (a) Band D advisers and (b) managers in Jobcentre Plus. (91704)

The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie dated 16 October 2006:

The Secretary of State has asked me to reply to your question about the recruitment of (a) Band D advisers and (b) managers in Jobcentre Plus. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

We have recently introduced new Band D Advisory Services Manager and Band D Jobcentre Manager roles in Jobcentres. The Advisory Services Manager is accountable for improving the quality, productivity and performance of welfare to work advisory services. The Jobcentre Manager is accountable for the effective overall delivery of customer services, and for Job Seekers Allowance conditionality and customer compliance.

By the end of September 2006 we had filled all of the new posts.

I hope this is helpful.

To ask the Secretary of State for Work and Pensions what progress has been made on migration to a fully electronic customer relationship management system in Jobcentre Plus offices; and if he will make a statement. (91705)

The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie dated 16 October 2006:

The Secretary of State has asked me to reply to your question about the progress made on the migration to a fully electronic customer relationship management system in Jobcentre Plus. This is something, which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

I can confirm that the Customer Management System (CMS) has been implemented alongside the rollout of Jobcentre Plus offices. As at 26 September 2006, CMS has gone live in 834 offices including 23 Contact Centres.

I hope this is helpful.