Skip to main content

Shared Service Organisation

Volume 450: debated on Monday 16 October 2006

To ask the Secretary of State for Work and Pensions if he will make a statement on the implementation of a shared service organisation for his Department. (92706)

Shared Services is a key theme of the Government's transformational strategy, with one major focus on shared corporate services (Human Resources and Finance).

Delivering shared services from one specialist organisation will free up resources to front line businesses and provide better service for less cost. The DWP Shared Services Organisation came into effect on 1 September 2006. The focus is on an improved customer experience, the provision of timely and relevant management information, and the need to demonstrate value for money for the Department through the use of benchmarking.