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Driver and Vehicle Testing Agency

Volume 450: debated on Tuesday 24 October 2006

To ask the Secretary of State for Northern Ireland what assessment he has made of the effectiveness of the Driver and Vehicle Testing Agency new vehicle test reminder service. (96307)

The introduction of the reminder service has not been formally reviewed since its introduction in 2005, but indications are that the service has contributed positively to an improvement in customer satisfaction, an increase in the usage of the telephone booking service, and an improvement in the level of MOT compliance.