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Police Complaints

Volume 450: debated on Wednesday 25 October 2006

To ask the Secretary of State for the Home Department what procedures are in place to monitor the effectiveness of the police response to telephone complaints from the public. (89446)

Contact management features in HMIC's Baseline Assessment, which complements the statutory performance indicators by providing a qualitative measurement of police performance. In its thematic inspection of police contact management, ‘First Contact’ published in November 2005, HMIC has developed a best practice framework and assessment matrix that forces can use to self-assess their performance and that HMIC use in the inspection process to grade forces and to identify strengths and areas for improvement.