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Departmental Telephone Inquiries

Volume 451: debated on Monday 30 October 2006

To ask the Secretary of State for Culture, Media and Sport what the average response time was of her Department’s general inquiries telephone line over the last period for which figures are available. (96976)

This information is not held centrally.

Since July 2006 the Department has increased by 50 per cent. the opening hours for its central telephone line, and has developed a new automated answering service so that inquirers can be called back more rapidly after leaving messages.