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HMRC Call Centres

Volume 451: debated on Wednesday 1 November 2006

To ask the Chancellor of the Exchequer whether HM Revenue and Customs has implemented the informative message to stop silent calls in its call centres. (97740)

[holding answer 30 October 2006]: HM Revenue and Customs is currently undertaking work to upgrade the outgoing telephony systems in its contact centres and expects to have the technical ability to play such recorded messages fully in place from March 2007. In the interim, arrangements are in place to ensure that the contact centre telephone number is always displayed therefore anyone missing a call would have the option of calling the number back.