The Immigration and Nationality Directorate (IND) assesses compensation claims in accordance with guidance contained in the Government Accounting Manual issued by Her Majesty's Treasury, which ensures the proper handling of public money.
When determining whether to grant compensation for the loss of documents the IND will consider reimbursing the fee for the replacement of a document and any associated costs. Associated costs include the cost of travel or postage to obtain the new document, telephone calls made to inquire about or apply for a new document, subsistence costs on journeys made to enquire about/collect documents, signed affidavits, loss of earnings and passport photographs. Evidence, usually in the form of receipts, is required to support the claim. The IND may exercise discretion in the event that receipts are unavailable. The IND will also consider offering an ex gratia consolatory payment for non-financial loss if this is caused as a direct result of IND maladministration.