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Online Services

Volume 451: debated on Wednesday 8 November 2006

To ask the Secretary of State for Communities and Local Government what the levels of take-up have been of online services since the Connect to Your Council campaign was instigated, broken down by local authority. (96337)

Among internet users, market research figures show that people accessing council websites has risen by 88 per cent. from 1 in 11 pre-campaign to 1 in 6 post-campaign. The level of online service take-up since the commencement of the campaign broken down by individual local authority is not recorded, but independent evidence from both the Society of Information Technology Management (SOCITM) and web traffic monitoring company Hitwise show Directgov accounting for 10 per cent. of total visits to local authority websites in June. Copies of the Central Office of Information (COI) evaluation report on the impact of the first burst of the campaign are available from the Department for Communities and Local Government website.