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Call Centres

Volume 451: debated on Wednesday 8 November 2006

To ask the Chancellor of the Exchequer (1) pursuant to the answer of 10 March 2006, Official Report, columns 1801-2W, on call centres, how many and what proportion of calls to his Department and its agencies in (a) 2003-04, (b) 2004-05, (c) 2005-06 and (d) 2006-07 were (i) handled by an adviser, (ii) received but abandoned and (iii) received an engaged tone in each year, broken down by line of business; (93487)

(2) how many calls to HM Revenue and Customs helplines received an engaged tone in each month from 1 April to 31 October.

The requested data are not readily available and could be obtained only at disproportionate cost