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Disabled People (Benefit Services)

Volume 453: debated on Monday 27 November 2006

15. To ask the Secretary of State for Work and Pensions what plans he has to improve the provision of benefit services by his Department for people with disabilities. (102910)

The Department constantly strives to improve its service to all its customers, including disabled people. For instance an independent customer survey told us that 83 per cent. of the Disability and Carers Service customers are satisfied with the service they receive. However, to build on that excellent reputation, DCS commissioned a research programme to expand our understanding of our customers and their needs. By developing a programme of mystery shopping, we will identify services that can be improved.