Subject to certain exclusions, Condition 32 of the standard gas and electricity supply licences requires suppliers to offer terms at a domestic customer's request. In the event of a refusal to supply, a customer may complain to the statutory consumer body, Energywatch. If Energywatch cannot resolve the complaint, the industry regulator, the Office of Gas and Electricity Markets (Ofgem) may investigate. Ofgem does not collect data about refusal to supply.