Hansard

Financial Ombudsman Service

Volume 454: debated on Wednesday 13 December 2006

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Mr. Martyn Jones

To ask the Chancellor of the Exchequer how many bank-related services complaints were received by the Financial Ombudsman Service about (a) mortgage products, (b) current accounts, (c) credit cards, (d) loans other than mortgages, (e) other banking services and (f) savings and deposit accounts in each of the last five years; and if he will make a statement. (105601)

Ed Balls

The following table shows the number of bank related services complaints that have been received by the Financial Ombudsman Service in each category.

To year ending 31 March

2002

2003

2004

2005

2006

Mortgage products

3,876

9,438

3,220

3,001

3,942

Current accounts

1,280

1,602

2,106

2,521

3,543

Credit cards

372

864

1,444

1,599

2,124

Loans other than mortgages

556

933

1,116

1,133

1,507

Other banking services (which includes: cheque clearing, money transfer, cash machines)

803

1,485

1,106

1,083

1,360

Savings and deposit accounts

1,230

748

806

1,154

1,233