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HM Revenue and Customs Contact Centres

Volume 454: debated on Wednesday 13 December 2006

To ask the Chancellor of the Exchequer whether Revenue and Customs (HMRC) contact centres undertake work on behalf of private companies; whether HMRC receives financial incentives for the volume of calls processed (a) from his Department and (b) private companies; and if he will make a statement. (107987)

HMRC contact centres undertake no work on behalf of private companies nor does HMRC receive any financial incentives for the volume of calls processed.