Evaluation and assessment of the introduction of the Single Non-emergency Number, 101, in Wave one areas as well as ongoing performance and quality monitoring, are currently ongoing.
The outcome of this evaluation and assessment work, to be completed by the autumn of 2007 and including costs and benefits, will inform plans for the future development of the programme.
The 101 service is now live to the public in five Wave one police and local authority partnership areas covering approximately 10 per cent. of the population of England and Wales. The service is now receiving more than 50,000 calls per month with high levels of customer satisfaction and is already helping to improve the responsiveness and delivery of local community safety services to the public.