The document is called “Delivering Quality and Value: Focus on Productivity and Efficiency” and was published by the NHS Institute for Innovation and Improvement. It is available at:
www.institute.nhs.uk/Products/ProductivityandEfficiency.htm
A copy has been placed in the Library.
The further set of improvement guides mentioned in the annual report is called “Delivering Quality and Value: Focus on High Volume Care” and is available at:
www.institute.nhs.uk/PriorityProgrammes/DeliveringQualityandValue/focus_on_high_volume_care.htm