To ask the Secretary of State for the Home Department pursuant to the answer of 17 December 2006, Official Report, columns 831-32W, on the Immigration and Nationality Directorate, when he expects the figures for correspondence from hon. Members and responses to be published on the Immigration and Nationality Directorate website; and if he will place the available figures in the Library. (116240)

The expanded information we have undertaken to provide, starting with the final quarter of 2006, will include performance against the 20 days target for answering Members' letters. The figures will therefore be published at the beginning of February when 20 working days from the end of December have elapsed. I am not persuaded that we need to place this information in the Library as well as on the website.

To ask the Secretary of State for the Home Department on what dates the longest outstanding complaints made by hon. Members to the Immigration and Nationality Directorate were received; to which constituencies they relate; what dates have been set for their resolution; and what the reasons are for the delay in each case. (116704)

Information on which of the 40,000 or so letters and other correspondence sent by Members each year on Immigration and Nationality Directorate (IND) related matters constitute complaints is not recorded centrally and could be obtained only at disproportionate cost.

To ask the Secretary of State for the Home Department which of the recommendations of the Directorate of the Immigration and Nationality Complaints Audit Committee he plans to implement; and what timetable he has set to do so. (116709)

The Complaints Audit Committee (CAC) published their annual report on 14 December 2006. At the same time the Immigration and Nationality Directorate (IND) published a detailed formal response to their report explaining what action we intend to take on each of the CAC's recommendations.

IND has accepted 52 of the 55 recommendations. At the time of the response 19 of these actions had already been completed.

A complaints handling programme has been established to overhaul IND's complaints processes in line with Cabinet Office guidance and the CAC's recommendations. The necessary changes will happen over the next 12-15 months.

Full details and timescales can be found in IND's formal response, available in the Library. It can also be found at:

www.ind.homeoffice.gov.uk/aboutus/reports/cac