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Firefighting

Volume 456: debated on Friday 2 February 2007

To ask the Secretary of State for Communities and Local Government what the (a) typical or average hourly call handling capacity and (b) maximum hourly call handling capacity is expected to be of each of the regional control centres proposed under the FiReControl project. (111173)

The regional control centres are designed to meet or exceed the current Chief Fire Officer's Association (CFOA) performance targets for call handling. These are:

85 per cent. of calls answered within 7 seconds;

95 per cent. of calls answered within 10 seconds;

98 per cent. of calls answered within 20 seconds.

The capacity of each RCC depends on the number of staff and the shift pattern at any given time. Based on the current indicative staffing numbers and shift patterns, the call handling capacity of each RCC is shown in the following table:

Call capacity of regional control centres

08:00-16:00

16:00-20:00

20:00-23:00

23:00-08:00

24 hours

Annual

London

Hourly

240

300

210

150

Period total

1,920

1,200

630

1,350

5,100

1938150

South East

Hourly

150

195

150

105

Period total

1,200

780

450

945

3,375

1,286,625

South West

Hourly

135

165

135

105

Period total

1,080

660

405

945

6,090

1,127,850

East of England

Hourly

135

165

135

105

Period total

1,080

660

405

945

3,090

1,127,850

East Midlands

Hourly

135

165

135

105

Period total

1,080

660

405

945

3,090

1,127,850

West Midlands

Hourly

150

195

165

120

Period total

1,200

780

495

1,080

3,555

1,297,575

Yorks and Humber

Hourly

150

195

165

120

Period total

1,200

780

495

1,080

3,555

1,97,575

North East

Hourly

120

150

135

105

Period total

960

600

405

945

2,910

1,062,150

North West

Hourly

225

285

195

135

Period total

1,800

1,140

585

1,215

4,740

1,730,100

Network

Hourly

1,440

1,815

1,425

1,050

Period total

11,520

7,260

4,275

9,450

32,505

11,864,325

Notes:

1. These figures do not represent the projected requirement.

2. Assumes that a person working a 12 hour shift has the capacity to answer calls for nine of 12 hours.

3. Assumes an average call handling time of three minutes per call (taking account of all call types—emergency, administrative and additional assistance calls).