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Immigration and Nationality Directorate

Volume 456: debated on Friday 2 February 2007

To ask the Secretary of State for the Home Department how many temporary staff were employed in the Immigration and Nationality Directorate in each of the last five years for which figures are available. (111244)

I refer the hon. Member to the reply given by my right hon. Friend the Home Secretary to the right hon. Member for Haltemprice and Howden (David Davis) in answer to question number 68721 on 25 May 2006, Official Report, column 2019W.

To ask the Secretary of State for the Home Department how many staff in the Immigration and Nationality Directorate were employed in the assessment of asylum claims in each of the last 12 weeks. (111248)

Internal management information indicates that the number of full-time equivalent staff employed in the assessment of asylum claims in each of the last 12 weeks was as shown in the table.

The numbers quoted include those contributing to the initial decision making process plus those dealing with follow-up work.

Week

Number of FTE staff1

30 October 2006

247

6 November 2006

245

13 November 2006

243

20 November 2006

243

27 November 2006

237

4 December 2006

236

11 December 2006

238

18 December 2006

279

25 December 2006

278

1 January 2007

274

8 January 2007

271

15 January 2007

268

1 Rounded up to the nearest whole number.

To ask the Secretary of State for the Home Department what the backlog was of service complaints against the Immigration and Nationality Directorate in each of the last five years; and if he will make a statement. (117497)

Accurate figures cannot be provided because data are not held centrally but on various databases across IND. To extract the information from all of the different databases across IND and collate would incur a disproportionate cost.

This will be one of the issues addressed within the complaints change programme which will overhaul IND's complaints processes in line with Cabinet Office guidance and the recommendations of the Complaints Audit Committee. The complaints change programme has already been launched and the necessary changes will happen over the next 15 months.

As part of this programme, a new single database will be set up to capture and monitor all complaints across IND and to provide accurate and readily accessible information.