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Jobcentre Plus

Volume 456: debated on Tuesday 6 February 2007

To ask the Secretary of State for Work and Pensions what recent assessment he has made of performance levels of Jobcentre Plus offices in (a) Eastbourne and (b) East Sussex. (116535)

The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Gentleman with the information requested.

Letter from Lesley Strathie, dated 5 February 2007:

The Secretary of State has asked me to reply to your question asking what recent assessment he has made of the performance levels of Jobcentre Plus offices in (a) Eastbourne and (b) East Sussex. This falls within responsibilities delegated to me as Chief Executive of Jobcentre Plus.

The Jobcentre Plus offices in Eastbourne and East Sussex fall within the Surrey and Sussex district. The latest year to date information, from 1 April 2007, for Eastbourne and East Sussex is in the Annex. Performance against the Job Outcome Target and the Employer Outcome Target is recorded at district level, not for individual offices.

The Annex also shows performance for the Benefit Delivery Centre (BDC) in Hastings where the benefit processing work for Eastbourne and East Sussex is carried out.

ANNEX

Performance against national targets for Eastbourne and East Sussex Jobcentres

Percentage

JOT—Job Outcome Target

District performance against target

85.1

District performance target

100

Employer Outcome Target

District performance against target

83.2

District performance target

86

Customer service

Percentage

Target

Performance

Eastbourne

84

85.1

Bexhill

84

79.4

Brighton

84

80.4

Hastings

84

85.85

Hove

84

81.8

Lewis

84

80

Newhaven

84

86.1

Hastings benefit delivery centre

Percentage

Target

Performance

Benefit delivery (accuracy)

Income support

89.7

86.14

Jobseekers allowance

93.7

85.13

Incapacity benefit

95

97.3

Days

Target

Performance

Actual average clearance time

Income support

11

11.42

Jobseekers allowance

12

12.96

Incapacity benefit

18

14.88