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Departments: Complaints

Volume 457: debated on Friday 23 February 2007

To ask the Secretary of State for International Development how many staff worked in dedicated complaints units in his Department and its Executive agencies in (a) 1997-98, (b) 2001-02 and (c) 2005-06; and how many have done so in 2006-07 to date. (121700)

There are a number of complaints procedures across DFID to handle different kinds of complaints. These include complaints from the public about procurement, overseas pensions, freedom of information and recruitment. Our public inquiry point complaints procedure covers complaints from the public that do not fall into any of the aforementioned categories. Internal staff complaints are handled by line managers and human resources division.

None of these complaint procedures are supported by dedicated units. Staff dealing with various complaints also have other responsibilities. It is therefore not appropriate to give staff numbers involved.