To ask the Chancellor of the Exchequer which performance indicators HM Revenue and Customs records on the (a) receipt, (b) opening, (c) acknowledgement and (d) answering of taxpayers’ correspondence. (124063)

HMRC does not record performance indicators for the receipt, opening or acknowledgement of taxpayers correspondence.

Through a sampling exercise, HMRC determines and records the percentage of correspondence answered correctly and completely at 15 and 40 working days after receipt of the correspondence in the Department. Validated results are only available annually.