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Driver and Vehicle Licensing Agency

Volume 458: debated on Tuesday 13 March 2007

To ask the Secretary of State for Transport what the average time was for calls to Driver and Vehicle Licensing Agency local office helplines to be answered in the latest period for which figures are available; and what proportion of callers discontinued calls before they were answered. (126870)

Fiscal year to date figures for DVLA's local office help line shows average speed of answer is 18 seconds. The number of calls discontinued while queuing to advisors is 0.87 per cent.