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Welfare Tax Credits: Telephones

Volume 458: debated on Tuesday 13 March 2007

To ask the Chancellor of the Exchequer what measures are in place to retrieve and transcribe telephone records in the event of a dispute between the tax credit office and its clients regarding information imparted during a call; and if he will make a statement. (126478)

Calls to the tax credits helpline are digitally recorded and in the event of a dispute that cannot otherwise be settled, HMRC staff will retrieve the recording to establish the facts.