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Departments: Complaints

Volume 458: debated on Wednesday 14 March 2007

To ask the Secretary of State for International Development how many complaints were received by his Department and its executive agencies in (a) 1997-98, (b) 2001-02 and (c) 2005-06; and how many have been received in 2006-07 to date. (121698)

DFID operates five complaints mechanisms, available through its website. The information for each is as follows:

1. The public enquiry point deals with a wide range of enquiries. No data are held on what proportion of these are complaints.

2. Freedom of Information issues: since the Freedom of Information Act came into force in 2005, we received 26 requests for internal reviews in 2005-06 and 12 in 2006-07 to date.

3. Overseas pensions issues: we received no complaints in 2005-06 or 2006-07 to date. Data are unavailable for previous years.

4. Recruitment issues: no data are held on the number of complaints.

5. Procurement issues: no data were held prior to 2005; in 2005-06 there were three complaints and in 2006-07 to date there has been one complaint.