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Electricity: Meters

Volume 458: debated on Wednesday 14 March 2007

To ask the Secretary of State for Trade and Industry what steps Ofgem are taking to ensure consistent consumer protection is afforded to electricity token meter users; and if he will make a statement. (126891)

Ofgem, which is responsible for regulating gas and electricity supply, has been in detailed discussion with suppliers about the recalibration of certain prepayment meters. Following these discussions, suppliers gave a series of commitments to improve their performance. Details of these commitments were published in Ofgem’s recent statement of good practice on token prepayment meters and debt (available from Ofgem’s website www.ofgem.gov.uk.) Ofgem will monitor suppliers’ progress and will consider if further consumer protection is required.

To ask the Secretary of State for Trade and Industry what steps Ofgem have taken to ensure that the token prepayment meter users of all electricity suppliers receive equivalent protection from the practice of backcharging; and if he will make a statement. (127242)

Ofgem, which is responsible for regulating gas and electricity supply, has been in detailed discussion with suppliers about the recalibration of certain prepayment meters. Following these discussions, suppliers gave a series of commitments to improve their performance. The commitments vary from each supplier, depending on current practice and performance. Details of these commitments were published in Ofgem’s recent statement of good practice on token prepayment meters and debt (available from Ofgem’s website www.ofgem.gov.uk). Ofgem will monitor suppliers’ progress and will consider whether further consumer protection is required.