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National Archives

Volume 458: debated on Monday 26 March 2007

To ask the Minister of State, Department for Constitutional Affairs what assessment she has made of the impact on delivery of services to researchers of the reduction in support for the National Archive. (129110)

The National Archives measures the delivery of its services against published key performance indicators. At this point in the performance year, the National Archives is meeting all of its published targets relating to the delivery of services to researchers, of which the principal measure is customer satisfaction. Customer satisfaction with services provided at Kew and at the Family Records Centre in Islington is currently running at 95 per cent. against a target of 90 per cent.