Skip to main content

Valuation Office Agency

Volume 458: debated on Monday 26 March 2007

I have today set the following key performance indicators for the Valuation Office Agency for 2007-08:

Customer satisfaction

To achieve overall customer satisfaction of 88 per cent.


Contain reductions in the 2005 rating lists to a maximum of 4.2 per cent. of the total compiled list rateable value, over the entire life of the lists

Enable prompt issue of correct bills by local authorities through clearance of rating reports within an average of 18 working days and council tax reports within an average of 14 days (England) and 16 days (Wales)

Ensure that 96 per cent. of new council tax bandings are right first time

Enable prompt issue of tax assessments by clearing all HMRC initial appraisal cases for inheritance tax within an average of eight days and for Capital Gains Tax within an average of 12 days


All staff to have the core skills and competencies for their role within six months of taking up post

Value for Money

To improve productivity by 3 per cent. in 2007-081

To improve Value for Money on Inheritance Tax work by 5 per cent.

1 Work undertaken in Local Taxation network and excludes rating appeal and other associated work