My noble Friend the Parliamentary Under-Secretary of State has made the following written ministerial statement:
“The following list sets out the key performance targets that have been set for Her Majesty’s Land Registry for 2007-08.
Customer Service
Speed:
Percentage of Official Copy and Search applications processed within two working days: 98% Percentage of all registrations processed within 18 working days: 80%
Accuracy:
Percentage of registrations processed free of any error: 98.5%
Overall Satisfaction1:
Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry: Better than 95%
Financial
Percentage return on average capital employed: 3.5%
Efficiency2
Cost per unit in cash terms3 (real terms)4: £29.95 (£20.61)
Strategic Development Areas
Customer Service
Provide a sustainable and scaleable e-security infrastructure solution, providing role-based access, identity management and future e-signature functionality for Land Registry's external and business customer base.
Land Registration
Add a further 550,000 hectares of land to the total areas of registered freehold land in England and Wales.
Electronic Service Delivery
Complete a review of responses to the consultation paper on the Land Registration (Network Access) Rules and the Land Registration (Electronic Communications) Order and report to Ministers.
Other Business Development
Move the Land Registry corporate website to the new portal and establish the portal for the use of one or more of the following segments: citizens, conveyancers, lenders, estate agents.
1Result from quarterly satisfaction survey.
2Agreed with HM Treasury on 20 December 2006.
3Based on the GDP deflator issued by HM Treasury on 21 December 2006 (base year 1992-93).
4The real term unit cost in the base year of 1992-93 was £30.65
Target 2006-07 Performance as at January 2007 (unless otherwise stated) Target 2007-08 Customer Service Customer Service Speed Speed Percentage of official copy and search applications processed within two working days 98 98 98 Percentage of all registrations processed within 18 working days 80 88.6 80 Accuracy Accuracy Percentage of registrations processed free of any error 98.5 98.85 98.5 Overall Satisfaction1 Overall Satisfaction1 Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry Better than 95% 98.5 Better than 95% Financial Financial Percentage return on average capital employed 3.5% 17.6 3.5% Efficiency2 Efficiency Cost per unit in cash terms3 (real terms)4 £29.95 (£21.17) £25.93 (£18.33) Cost per unit in cash terms3 £29.95 (real terms)4 (20.61) 1Result from quarterly satisfaction survey (Ytd Quarter 3), next result due April 2007. 2This is a final year target towards the HM Treasury-agreed cost per unit target for 2006-07 of £29.95 in cash terms (£21.17 in real terms). Target adjusted for revised pension costs. 3Based on the GDP deflator issued by HM Treasury on 21 December 2006 (base year 1992-93) 4The real term unit cost in the base year of 1992-93 was £30.65.
Strategic Development Areas Strategic Development Areas Customer Service Customer Service Introduce imagery bases access to Land Register Online Achieved Provide a sustainable and scaleable e security infrastructure solution, providing role-based access, identity management and future e-signature functionality, for Land Registry’s external and business customer base. Land Registration Land Registration Add a further 700,000 hectares5 of land to the total areas of registered freehold land in England and Wales Achieved Add a further 550,000 hectares of land to the total areas of registered freehold land in England and Wales. Electronic Service Delivery Electronic Service Delivery Introduce prototype chain matrix service to provide transparency to residential conveyancing chains On target Complete a review of responses to the consultation paper on the Land Registration (Network Access) Rules and the Land Registration (Electronic Communications) Order and report to Ministers. Other Business Development Other Business Development Establish a Land Registry Portal as a first step in implementing a single integrated customer interface for all online Land Registry information and services. Achieved Carry out the migration of all Land Register Online services to the Land Registry Portal.