The Police Service of Northern Ireland expenditure on external consultants in relation to improving call handling in the last five years is as follows:
Financial year External consultancy (£) 2002-03 7,000 2003-04 — 2004-05 31,489 2005-06 30,062 2006-07 (To date) — Total 68,551
External consultancy (£)
2006-07 (To date)
These costs were incurred by the PSNI, through its Information Management Steering Group, in establishing a Call Management project appraising how best to take forward call management within the PSNI over the next 20 years.
The spend represents value for money in effectively delivering the outline specification for the project in line with Recommendation 93 of The Report of the Independent Commission on Policing for Northern Ireland (Patten Report) requires the PSNI to prepare and deliver an IT strategy that will
“. .deliver fully integrated technology systems that are readily accessible to all staff, and should take advantage of the best analytical and communications systems currently available”.
PSNI expenditure in call management is of the order of £40 million per annum. The call centre handling project is in the early stages of business appraisal.