I have set Companies House the following targets for the year 2007-08:
To ensure that Companies House Direct, WebCHeck and Web-Filing are available for 99 per cent. of the time between the hours of 7am and midnight, Monday to Saturday.
To achieve 55 per cent. take-up for electronic submission of documents by the end of 2007-08.
To achieve, on average, a monthly compliance rate for accounts submitted of 95.3 per cent.
To ensure that 99.5 per cent. of images placed on the Companies House image system are legible.
To achieve for 2007-08 a reduction, in real terms, of 10 per cent. compared to 2004-05 in the unit cost of the range of transactions covering registration, company search and active register size.
To achieve a score of more than 86 per cent. in each quarterly Companies House customer satisfaction survey.
To resolve 97 per cent. of complaints within five days.
To achieve, taking one year with another, a 3.5 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.
To pay all bills within 30 days, or on other agreed credit terms, on receipt of goods or services or a valid invoice, whichever is later.
The chief executive to reply within 10 days to all letters from Members of Parliament delegated to him for reply.