Since June 2005, there have been 4,418 complaints logged by Eaga plc regarding the Warm Front scheme overall, with 1,760 being upheld. This represents 0.51 per cent. of all households assisted over the period.
During that period, 2,963 complaints were received regarding installer companies, with 1,390 of these complaints having been upheld. This reflects 0.41 per cent. of all households assisted.
Over the same time scales, 33 complaints were received relating to Blue Flag activities in the North West—of which 15 were upheld and seven currently being investigated. This represents less than 1 per cent. of their activity under Warm Front.
The data are not available to establish precisely how many households have been helped by Warm Front and the Energy Efficiency Commitment (EEC) that are not connected to the mains gas supply. However, since June 2005, 93,687 households that do not have gas as their main source of heating have been assisted with a range of energy efficiency and heating measures.
In addition, 2,600 households received a gas supply funded by Warm Front that enabled them to benefit from the installation of either gas wall heaters or a gas fired central heating system.
Since Warm Front’s inception, in 2000, over 1.2 million households have received assistance from the scheme.
During the first phase of the Energy Efficiency Commitment (2002-05), suppliers installed a range of insulation, heating and lighting measures and appliances which helped an estimated 40 million households to improve their energy efficiency.