Between 21 March 2006 and 21 March 2007 Modern Housing Solutions (MHS) received 8,779 complaints, which range from missed appointments through to noise levels and problems with vehicle parking.
In recent months the number of complaints has fallen considerably given the improved service now being provided. In the first three months of the MHS contract, 3,091 complaints were received. Since the beginning of January until 21 March, 1,621 complaints were received.
During the last 12 months a total of 13 accidents and/or incidents involving occupants in properties maintained by Modern Housing Solutions have been reported. Of these, two have a proven causal link to housing defects.
There are 125 applications that have been completed, or are in the process of being completed, for special needs adaptations in service families accommodation in the last year. The cost of these adaptations is £467,126.59.