To ask the Chancellor of the Exchequer if he will take steps to ensure the provision of accessible premises in Huddersfield for people requiring information and advice from HM Revenue and Customs. (131595)

The hon. Member will be aware that HMRC has a commitment to retain face to face services at or close by the current location. In the event that they vacate the current office, HMRC will have several criteria for the new building, one of which will be that there is good customer access.

To ask the Chancellor of the Exchequer how many employees of HM Revenue and Customs were employed in Huddersfield in each of the past 10 years. (131596)

The following table shows the number of staff employed by HMRC and, previous to its formation in 2005, by its constituent former Departments (the Inland Revenue and HM Customs and Excise) at offices in Huddersfield during this period.

To ask the Chancellor of the Exchequer if he will take steps to improve the provision of services and information by HM Revenue and Customs in Huddersfield. (131597)

In the last 18 months HMRC have made changes to the way their inquiry centres operate to improve the face to face service offered and its efficiency.

HMRC have an effective quality assurance system. Regular assurance checks are carried out by higher grade officers, checking that the processes and approach to customers are nationally consistent. In addition, managers discuss work issues with their staff on a weekly basis and carry out quarterly quality checks on the work of each member of their staff.